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Frequently Asked Questions

Find answers to common questions about our properties and services

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Emergency Contact Information

Garbage Separation Guide (Tokyo)

All Nana House properties are equipped with a fully functional kitchen. Here is what you need to know to cook comfortably during your stay.

ハウスルール / House Rules（騒音防止のお願い）

Below is the washing machine guide for each apartment. Please make sure to carefully check the name of the apartment you are staying in.

How to Use the TOTO Toilet